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Management
Online Self Study Battery
Choose
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Pick one of fifteen online batteries for $4.95
($50 value) Get all 10 for just ($29.95) ($500
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| A jiffy is an actual unit of time for 1/100th
of a second. Thus the saying, I will be there in a
jiffy.
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| Just by recycling one aluminum
can, enough energy would be saved to have a TV run for
three
hours. |
| The first domain
name ever registered was Symbolics.com on March 15,
1985. |
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Online
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Trainers
Activities License includes more then 1,000 different
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| Quiz Question:
Who has been the only woman to appear on US paper
currency? |
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Table
of Contents:
Keeping
Up: Current Events
Lower Anxiety
& Reduce Costs A recent study at Texas Instruments
sought to find out what gains could be made if the causes of
anxiety were reduced among new employees. Training courses
were shortened in length, lowering costs by one third.
Absenteeism and tardiness dropped to one half of the previous
normal. :Waste and rejects were reduced to one fifth of their
previous levels and costs were cut as much as 30%.
Top CIO
Concerns The Society for Information Management conducted
its annual survey of the top concerns for business executives.
This year, "IT and business alignment" ranked number one. Last
year this concern was in the second place slot behind
"attracting new IT professionals." Nearly 300 CIOs and other
top level IT executives participated in SIM's online survey
this year.
Training Gets a
Second Life The virtual world, Second Life, has been
fostering opportunities for use of the virtual world for many
business uses. AHG Inc. ran a roundtable discussion that
focused on the business possibilities called "Starting
Corporate Training Program in Second Life: Best Practices,
Security Concerns and Future Developments."
The Value of
Business Intelligence Social network analysis has become
much more than tracking gossip or finding the source of a
rumor. Much of the studies in this area were conducted before
the Internet became an essential part of everyday
communication, but a quantum leap has occured in the form of
sophisticated search engines that can track mini-trends in
communication, and we can now capitalize on these trends as
they ebb and flow on any given day.
Leadership
Skills: The Value of Give and Take
"He who can take advice is sometimes superior to
him who can give it."
– Karl von
Knebel
Being a leader and being an effective
teammate are intricately linked. Great leaders surround
themselves with great people, and are aware of how to use the
strengths of each teammate in order to achieve goals. Seeking
and listening to the insight of key advisors is an invaluable
leadership asset. What are you doing right now to maximize
this resource? Leaders who enjoy taking on the hero's role
don't take the time to ensure that their advisors have the
tools they need to offer the insight we are seeking.
How can you optimize the effects of advice that is
given, and ensure that you are paying attention to the advice
of people who may be more objective than you are?
Career
Advancement: The Professional Power of
Optimism
"Most of the important things in the world have
been accomplished by people who have kept on trying when
there seemed to be no hope at all."
- Dale
Carnegie
Our inner thoughts directly affect
our outer life, which is why it's essential to make sure that
you are directing your thoughts in as positive a way as
possible. Building optimism helps you develop a buffer zone
against stress, setbacks and disappointments. It gives you
staying power and resilience when your future is fogged with
uncertainty. It helps you protect your health and overall
quality of life.
Optimism has long been considered to
be a major asset across such diverse fields as business,
politics, academics, leadership, athletics and health – but
we’ve never put our finger on the reasons why, making the
notion of a "soft" one. Now science is backing the charge
towards a more optimistic workplace, and world.
Eye
opening information has surfaced on the impact of optimism.
Some results include determining that: Positive emotions and
optimistic thinking lead to higher pay and better evaluations
from supervisors. Pessimistic salespeople sell less and have
higher turnover than optimists – and that the most effective
executives use positive words four times more often than
negative words. With those kinds of results, it is well worth
your time and energy to examine and possibly alter your
thought patterns towards a more positive path.
 Book
Report
The Plot to Save The
Planet
Brian Dumaine
I picked up
a bit of an oddball this week on a whim. I’ve got to admit
that the title and cover of Brian Dumaine’s new title The Plot
to Save the Planet (Crown Press, 2008) drew me in, being an
old comic book reader. Additional credence was given in
knowing that Dumaine is the editorial director of my favorite
business magazine, Fortune Small Business.
Despite its
breezy storybook name this is fairly heavy reading, but
pleasantly and interestingly so. The "Plot" mentioned is in
turning what has been relegated to appearing as a soft, tree
hugging, smiley-face cause into business. Big business. Both
little entrepreneurs and industry bohemoths alike are turning
their sites, and ROI studies, to greener pastures.
Read
more...
Situation
Room
Your fiscal year is coming to an end. Last
year around this time you challenged your workforce to
implement several new programs, step up their measurable
service rating through increased positive responses in client
surveys, and provided three tiers of goals to measure fiscal
success.
Your marketplace had been arching, so it was
no surprise that you reached all three levels of your goals –
however you dwarfed even the highest tier, adding nearly 15%
on top of what you thought would be difficult to reach.
The biggest surprise was in the customer service
surveys, where you went from a respectable 91% up to a
staggering 98.5% satisfaction rating in regards to your
frontline service workers. Each of the other managed
components for whom a satisfaction rating is compiled,
supervisors, sales staff, and IT support stayed nearly
identical to the numbers from previous years. However there
was a noticeable decrease in satisfaction rating numbers from
the product repair department where they dropped from 87% to
79%. The director of the department blamed the drop on a new
part that failed consistently, leading to customer
frustration, although there was nothing directly in the survey
from clients supporting that claim.
You want to
recognize everyone in the organization for helping you to
exceed goals, and will deal with the possibility of faulty
components as a contributor to the low rating for the repairs
department. However you want to give special credit to the
customer service department at your annual meeting for their
increase. How can you best leverage their success to inspire
other departments without making the repairs department feel
worse for being the only division to see a slide – especially
one that may not have been completely their doing?
Send in your
solutions!
Author
Q & A
 Five Questions with Kenneth
Gronbach
Last month we featured a book review
on The Age Curve: How to Profit from the Coming
Demographic Storm, and we were blown away. The
information provided that will impact both local and global
economies was slap-you-in-the-face common sense, yet somehow
they where the types of thoughts that you never navigate to on
your own. If you’ve not yet picked up your copy make a note to
stop by your local (or national) bookstore on your way home.
We reached out to the author to congratulate him on
his work, and invited him to come back as part of our "Five
Questions" section, which he graciously accepted. Enjoy the
interview and don’t forget to make that note...
Read
more...
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